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Customer Service |
Our customer service offerings create a virtual customer service
center to manage customer concerns and queries through multiple
channels including voice, sms, e-mail and fax on a 24/7 basis.
At Competent, every agent / associate strives to bring
exceptional experience to the client's customers and provide
first contact resolution.
Our host of customer care services helps in
establishing and maintaining 'customer relationship management'.
The scope of services vary from simple queries (billing details
and maintenance, information on products and services purchased,
service changes / swaps) to complex queries (escalations,
premier queues).
A few Processes that we are servicing for
our Clients :
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Customer Care (Query, Complaint, Request).
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Welcome, FBC, Health Check Calls.
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Retention: Voluntary & Involuntary
(Exposure & Collection) including Proactive Retention.
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Value Added Services, Up-selling of
products .
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On line activation, deactivation,
provisioning and change of services.
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Dealer/Retailer help; In bound Help Desk.
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Non Voice: Customers’ handling of queries &
requests & providing resolution within defined TAT. (sms,
emails, fax, white mails etc.)
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Close Looping of the Customers resolution.
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Collections.
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Sales/Marketing/Leads generation .
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Prospective Customers.
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Closure of service requests (Technical &
Non Technical).
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Fault, installation & Billing related
queries, complaints handling & online resolution.
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Address Verification.
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Order Booking.
And many more……
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Technical Support |
Rapidly changing
technology and demand for simple to complex technology driven
products has changed the service expectations of the
customers. We are providing all levels of technical support
for businesses and consumers. This includes providing services
for product information requiring specialist knowledge and
complex issues management. These include installation and
product support, up & running support, troubleshooting and
Usage support. The services also include tech-support related
to escalations and high-end queries.
We provide following kind of support :
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Troubleshooting support
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Installation support
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Software usage and problems
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Application and desktop related queries
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